Heritage Exteriors is beyond exceptional. Very impressed with the timeliness, communication, and reasonable price of the whole project.
Sacramento, CA · Google
A window crew works faster and cleaner in a house that is ready for them. Most of the preparation takes an evening, and almost all of it is about clearing a path to each window, inside and out, and deciding in advance who handles what.
Get a Free EstimateOn installation day, a crew will carry heavy, fragile windows through your house, open holes in your walls one at a time, and close them again. What you do beforehand decides how smoothly that goes.
This checklist is organized by when to do each thing. It is part of our California window guide. If you want to know what the crew itself does, step by step, see our window installation process page.
Companies divide the work differently, so do not guess. Milgard publishes a list of questions to ask your installer before the day, and it is a good one. The questions worth settling in advance:
Add a few of your own:
If your windows have alarm contacts, the old sensors come off with the old sashes. Tell the monitoring company the dates, ask them to put the system in test mode during work hours, and find out who will reinstall the sensors. Hardwired contacts set into the frame are a different job from stick-on wireless ones, and your alarm company may want to send a technician. Glass-break detectors on the wall or ceiling are usually unaffected, but may be set off by the noise.
Blinds, shades, curtains, valances, and shutters all have to be out of the opening. If you are taking them down yourself:
Think about whether they will fit afterward. A retrofit window sits inside the old frame, and an inside-mounted blind may no longer fit the slightly smaller opening or may hit the new frame or hardware. Plantation shutters mounted in the opening are the most likely to need refitting. Ask about this before the windows are ordered, not after.
Installers work from outside as much as inside, especially on retrofit jobs where the new window goes in from the exterior. Walk around the house and look at the ground under every window:
There will be a truck, noise, and possibly a trailer or dumpster. A word to the neighbors goes a long way, particularly if the crew needs to reach a side of your house from a shared path. If you live in an HOA, check its rules on work hours, contractor parking, and where materials can be stored.
The crew needs to stand at each window and needs a clear route to it from the door they will carry windows through.
Removing an old window involves prying, cutting, and sometimes hammering. Vibration travels through the wall. Take down pictures, mirrors, and shelves on the walls next to and below the windows, and anything fragile on shelves nearby. This matters more for full-frame replacement than for retrofit.
The crew should bring drop cloths. You can help yourself further:
There will be open wall openings, glass, sharp metal, ladders, and tools. Doors and gates get propped open for carrying.
You do not need to hover. Stay reachable, keep kids and pets clear, and expect to be asked about anything unexpected. The most common surprise is damage behind an old window: rotted wood at a sill, staining on the framing, or evidence of an old leak. A good crew stops, shows you, and explains the options before covering anything. That is how the installation standard reads too: AAMA 2410 says deficiencies found in the existing frame are to be reported and corrected before the new window goes in.
If the house was built before 1978, the EPA's Renovation, Repair and Painting Rule requires firms doing paid work that disturbs paint to be certified and to use lead-safe work practices that minimize occupants' exposure. In practice that means the work area is contained and cleaned in a specific way, and you and your family stay out of it. Our pages on lead-safe work on pre-1978 homes and lead paint and window replacement explain what to expect.
| When | Do this |
|---|---|
| A week before | Ask the installer who handles blinds, sensors, furniture, cleanup, haul-away, and warranty registration. Confirm dates, arrival time, and parking. |
| A few days before | Call the alarm company. Take down and label window coverings. Trim shrubs, clear the ground under windows, unlock gates, turn off sprinklers. Tell neighbors and the HOA. |
| The day before | Move furniture back. Clear paths. Take down wall hangings near windows. Cover what you cannot move. Plan for kids and pets. Clear the driveway. |
| The morning of | Walk through with the crew lead. Agree room order. Alarm to test mode. Adjust the thermostat. |
| End of each day | Every opening closed and locking. House secure. Site cleaned up. |
| At completion | Leave labels on for inspection. Walk through and test every window. Collect documents. Reinstall sensors and coverings. |
Where installation day falls in the overall project is laid out on our window replacement timeline page.
Before your installation we will tell you what we need moved and what we handle ourselves, and you can walk the house with the crew lead before a window comes out. Ask us anything on this list ahead of time; none of it is an unusual question. Licensed in California, CSLB #1055919. Call (916) 546-2991.
Do I have to take down my own blinds and curtains?
Ask before the day, because companies differ. Some crews remove and rehang window coverings as part of the job, some remove but do not rehang, and some ask you to do both. Milgard's list of questions for your installer starts with exactly this one, and follows it with whether the mounting hardware can stay up.
Do I need to be home during the installation?
Someone should be reachable, and it helps to be home at the start and the end. The crew lead will want to walk the house with you before work begins and again when it is finished. In between, you do not need to supervise, but decisions come up, such as what to do about damage found behind an old window.
What happens to my alarm sensors?
Window contacts attached to the old sashes come off with them. Call your alarm company before the installation, put the system in test mode for the day so it does not dispatch, and ask how sensors will be reinstalled. Some alarm companies want their own technician to do it. Window crews will often move simple stick-on contacts but are not alarm technicians.
How messy is window replacement?
A retrofit is fairly clean: some dust, old caulk, and glass handling. A full-frame replacement in stucco is not. Cutting stucco is loud and makes fine dust. Either way, crews should use drop cloths inside and clean up daily. Cover or move anything near the windows that you would not want dusty.
Is it safe for kids and pets to be home?
It is safer if they are not in the work area. There will be open holes in the walls, broken glass, tools, and people carrying heavy units through doorways. Keep children and pets in a closed room away from the work, or out of the house for the day. In a home built before 1978, staying out of the work area matters more, because the work can disturb lead paint.
Can windows be installed if it rains?
Light, passing showers may not stop a job. Steady rain usually does, because sealants and flashing need dry surfaces to bond. Milgard notes that the area around the window must be dry and that an installation may need to be rescheduled if there is too much rain. Call (916) 546-2991 the day before if the forecast looks doubtful and we will tell you our plan.
A look at homes we have re-sided and re-glazed across Sacramento, the Bay Area, and Lake Tahoe.








★★★★★ Rated 4.9 from 69 Google reviews
Heritage Exteriors is beyond exceptional. Very impressed with the timeliness, communication, and reasonable price of the whole project.
Heritage replaced my old crumbling wood siding and did a fantastic job. From the first interactions assessing the project and providing a quote, to the project itself, was all exceptional. My home looks brand new.
We recently had our house re-sided with Hardie product. We interviewed 3 companies, one of them being Heritage Exteriors. From our first meeting with David to the last day's work touching up paint, the experience was excellent.